Refund policy

All items at TailVue are made to order — each piece is printed specifically for you when you place your order. Because of this, we're unable to accept returns or exchanges for reasons such as incorrect size selection, change of mind, or personal preference. Please check our size charts carefully before ordering.

Damaged, defective, or misprinted items: If your order arrives damaged, defective, or with a printing error, contact us at support@tailvue.com within 30 days of delivery with a photo of the issue. We'll arrange a free replacement or a refund — your choice.

Lost or missing packages: If tracking shows your order as delivered but you haven't received it, contact us within 14 days so we can investigate with the carrier.

Order cancellations: Because production begins shortly after an order is placed, we can only cancel or modify orders within a few hours of purchase. Contact us immediately at support@tailvue.com if you need to make a change.